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Shipping Policy

Welcome to Lissaire. This Shipping Policy explains how we process, ship, and deliver your order.

 

1. Shipping

1.1 Shipping Fees and Delivery Estimates

  • Shipping options and fees are shown at checkout
  • Delivery times vary by destination and shipping method — estimated delivery windows are displayed at checkout and listed in the Delivery Times section below

1.2 Shipping Locations

  • Lissaire ships from multiple warehouses located in North America, the United Kingdom, and East Asia
  • Orders are dispatched from the warehouse that can fulfil your order most efficiently, based on your location and stock availability
  • During high-demand periods, dispatch timelines may extend — current dispatch expectations are stated in the Order Processing section below

1.3 Shipping Carriers

  • We work with reputable couriers to ensure safe and reliable delivery, including UPS, FedEx, USPS, Royal Mail, and local partners depending on your region
  • The courier handling your order will be shown in your shipping confirmation email

1.4 Customs and Import Taxes

  • Lissaire ships to most regions on a Delivered Duty Paid (DDP) basis — applicable taxes, duties, and import fees are covered at checkout
  • You should not be charged any additional fees on delivery
  • If a courier attempts to charge you unexpectedly, contact us and we'll resolve it with the carrier
  • Lissaire is not responsible for delays caused by customs processing

1.5 Lost or Damaged Shipments

  • If your parcel is lost in transit or arrives damaged, contact us as soon as possible
  • We'll investigate with the courier and arrange a resolution in line with our Return & Refund Policy

 

2. Order Processing and Tracking

2.1 Processing Orders

  • Orders are usually processed within a few business days — high-demand periods may extend this
  • You'll receive a shipping confirmation email as soon as your order has been dispatched

2.2 Tracking Your Order

  • A tracking number is emailed to you once your parcel has shipped
  • Please allow up to 48 hours for tracking information to begin updating
  • You can follow your delivery any time via the Track Your Order page on our site
  • If your parcel hasn't arrived within the expected timeframe, contact us using the details below or reach out to the courier directly

2.3 Pre-Order Items

  • Pre-order items ship within the date range stated on the product page
  • Pre-ordering secures your item and ensures priority fulfilment once stock arrives

 

3. Delivery Times After Dispatch

Once your parcel has shipped, estimated delivery times are as follows. These timeframes begin from the moment the courier receives your order.

United States
Standard Shipping: 5–10 days
Expedited Shipping: 2–5 days

United Kingdom & Australia
Standard Shipping: 5–12 days
Expedited Shipping: 4–8 days

Rest of the World
Standard Shipping: 8–15 days
Expedited Shipping: 6–12 days

All timeframes are guidelines and may vary due to courier workload, local handling, or customs delays.

 

4. Changes to This Shipping Policy

Lissaire may update this Shipping Policy at any time. We recommend reviewing it periodically to stay informed of any changes.

 

5. Contact Us

For questions about this Shipping Policy or your order, contact us at:

Info@Lissaire.com