YOUR QUESTIONS ANSWERED

Find answers to the most frequently asked questions

👕 Product Use

Yes. Lissaire is designed to run hands-free. Hang your garment, press start, and the machine completes the cycle on its own. It uses gentle warm air (40–75°C) rather than a hot metal plate, and it switches off automatically at the end of each cycle, as well as if the unit is ever tipped over. There is nothing to supervise and nothing to forget.

An iron is a 200°C+ metal plate you press by hand effective, but slow, attention-demanding, and easy to scorch fabric with. A steamer relaxes creases but leaves clothes damp, needs constant water refills, and still requires you to stand there working the garment. Lissaire does the pressing for you: warm air inflates the form inside the garment, releasing creases evenly while drying at the same time. It's the only one of the three that's hands-free you press start and walk away, and your clothes come out dry, smooth, and ready to wear.

Most shirts are finished in around 10 minutes, entirely hands-off. A dry, lightly creased shirt sits at the faster end of that range. A shirt taken directly from the washing machine takes a few minutes longer, as Lissaire dries and presses in the same cycle. Heavier fabrics such as thick cotton or denim require slightly more time than lighter fabrics. Your involvement takes around 90 seconds: hang the garment, select the setting, and press start.

No. Lissaire works with both dry and damp garments. Dry garments receive a quick refresh press to remove creases, while damp garments straight from the wash are dried and pressed in a single cycle no separate dryer required. Many customers make this their standard routine: from the washing machine directly onto Lissaire, and the garment is ready to wear.

Yes — Lissaire is particularly well suited to delicate fabrics. A traditional iron presses a 200°C+ metal plate directly onto the fabric, which can scorch silk, shine linen, and flatten cashmere. Lissaire never touches your clothes with hot metal. It presses using gentle warm air, adjustable between 40°C and 75°C, giving delicates a soft, even finish with no burn risk, no shine marks, and no crushed texture. Silk blouses, linen shirts, cashmere jumpers, and wool blends each have a dedicated setting.

Very little. Lissaire draws 1400W while running, and a typical 10-minute cycle uses roughly 0.2 kWh a few cents per garment at average electricity rates. Compare that with dry cleaning at several dollars per shirt, and the running cost is close to negligible.

Lissaire is built for daily use the pressing form is durable reinforced fabric, and the base unit has no exposed heating plate or water system to degrade. Every unit passes quality control before dispatch, is CE, FCC, and RoHS certified, and is covered against defects under normal use in accordance with applicable consumer laws. And your first 60 days are entirely risk-free under our satisfaction guarantee.

🛍️ Orders & Confirmation

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. If you'd prefer to spread the cost, Klarna is available at checkout, letting you split your purchase into installments. All payments are processed securely we never see or store your full card details.

The Solo Press includes the machine and the Shirt Attachment ideal if your wardrobe is mainly shirts, blouses, and tops. The Wardrobe Press adds the Pants and Shoe Attachments as well, covering your full wardrobe shirts, trousers, and footwear for a small difference in price. Most customers choose the Wardrobe Press: the attachments cost more separately, and trousers are usually the second thing people want pressed.

Yes. A tracking number is emailed to you as soon as your parcel has been dispatched. Please allow up to 48 hours for tracking information to begin updating after you receive it. You can check the status of your delivery at any time by entering your tracking number on our Track Your Order page. If your tracking hasn't updated for an extended period, contact us at Info@Lissaire.com and we'll investigate with the carrier.

Orders can be cancelled before they ship. Contact us at Info@Lissaire.com as soon as possible with your order number, and if the order hasn't yet been dispatched, we'll cancel it and issue a full refund. Once an order has shipped, it can no longer be cancelled — but it remains fully covered by our 60-day satisfaction guarantee, so you can return it in accordance with our Return & Refund Policy.

Orders are typically processed and dispatched within 1–2 business days of purchase. During high-demand periods, dispatch may occasionally take slightly longer. You'll receive a shipping confirmation email with your tracking number the moment your order is on its way.

First, check your spam or junk folder confirmation emails occasionally land there. The most common cause of a missing confirmation is a small typo in the email address entered at checkout. Please note that your order may still have been placed successfully even if no confirmation arrived. To avoid a duplicate order or double billing, contact us at Info@Lissaire.com before placing a new order we'll confirm whether your order went through, correct your email address, and resend the confirmation.

Contact us at Info@Lissaire.com with your name, shipping address, and the correct email address. We'll locate your order, update your contact details, and resend your order confirmation and tracking information to the right inbox.

Yes, provided your order hasn't shipped yet. Email Info@Lissaire.com as soon as possible with your order number and the corrected address, and we'll update it. Once an order has been dispatched, we're unable to redirect it, so please double-check your address at checkout. If a parcel is returned to us due to an incorrect address, we'll contact you to arrange re-delivery (a new shipping fee may apply, in line with our Return & Refund Policy).

🚚 Shipping & Delivery

Delivery estimates are guidelines rather than guarantees, and occasionally a parcel takes longer than expected due to courier workload, local handling, or customs processing. If your order hasn't arrived within the estimated window, first check your tracking link for the latest status. If tracking shows no progress or your parcel is significantly overdue, contact us at Info@Lissaire.com with your order number we'll investigate directly with the carrier and keep you updated until it's resolved.

Yes, Lissaire ships worldwide. Available destinations and shipping options are shown at checkout, and orders are dispatched from the warehouse best positioned to serve your region, we operate from facilities in North America, the United Kingdom, and East Asia.

Orders are dispatched within 1–2 business days. Once shipped, standard delivery typically takes 5–10 days, and expedited delivery 2–5 days for the US or 6–12 days internationally. The exact estimate for your address is displayed at checkout, and full details are available in our Shipping Policy.

A fair question, and here's the honest answer: your order may be dispatched from an international warehouse depending on your region and stock availability, and long-distance shipments pass through carrier networks and customs, which adds transit time. We prioritise reliable, fully tracked delivery over speed every parcel is trackable door to door, and duties are prepaid so there are no surprises on arrival. Where local stock allows, orders ship from a domestic warehouse and arrive faster than the standard estimate.

No. Lissaire ships DDP — Delivered Duty Paid to most regions, meaning all applicable taxes, customs charges, and import fees are covered at checkout. You should never be asked to pay anything additional on delivery. If a courier ever attempts to charge you, don't pay contact us at Info@Lissaire.com and we'll resolve it directly with the carrier.

Almost certainly not. Tracking systems often pause during international transit particularly while a parcel moves between carriers or through customs and then update in a burst once it reaches your local network. Gaps of several days are normal. If your tracking hasn't moved in more than 7 days, or your order is outside its estimated delivery window, contact us at Info@Lissaire.com and we'll open an investigation with the carrier. In the rare case a parcel is genuinely lost in transit, we'll arrange a resolution in line with our Return & Refund Policy.

Allow up to 48 hours after receiving your tracking number for the first scan to appear. After that, check the link again every day or two updates often arrive in batches, especially during customs handling. If nothing has appeared after 48 hours, or the tracking stalls for more than a week, email Info@Lissaire.com with your order number and we'll chase it with the carrier on your behalf.

🔁 Returns

Contact us first — returns must be approved before anything is shipped back. Email Info@Lissaire.com with the subject "Return," including your order number and, if you like, a brief reason for the return. We'll reply with the correct return address for your region and simple instructions. Please use a tracked shipping service and send us the tracking number once the parcel is on its way; return shipping costs are the customer's responsibility. Returns sent without prior approval may not be accepted.

Every order placed through lissaire.com is covered by our 60-day satisfaction guarantee. Try Lissaire at home, on your own clothes, for up to 60 days from delivery and if you're not satisfied, you may return it for a refund. To qualify, the product should be returned with all parts and accessories, in good condition, and in its original packaging. Full conditions are set out in our Return & Refund Policy.

Once your return has been received and inspected, your refund is issued to your original payment method. Please allow up to 10 business days for processing, although refunds are often completed faster. We'll confirm by email as soon as your refund has been processed.

We'll put it right. Email Info@Lissaire.com with the subject "Claim," including your order number, a brief description of the issue, and photos or a short video showing the problem. Defects under normal use are covered in accordance with applicable consumer laws, and this doesn't affect your statutory rights. Faults are handled separately from the 60-day guarantee you won't be asked to spend your return window on an issue that's our responsibility.

💬 Support

Email us at Info@Lissaire.com — it's the fastest way to reach the team, and every message receives a reply within 24 hours on business days. Our support hours are Monday to Friday, 8am–5pm EST. You can also message us through the contact page or via our social channels, though email is monitored most closely. Including your order number in your first message helps us resolve things faster.

Support is currently provided by email, which allows us to investigate each order properly checking tracking, carrier records, and account details and give you an accurate answer rather than a quick one. Every email receives a response within 24 hours on business days, and most are answered considerably faster.

A printed quick-start guide is included in the box with every Lissaire. The complete instruction manual is available digitally email Info@Lissaire.com and we'll send it to you straight away. For visual, step-by-step help, our Video Guides page covers everything from first setup to pressing trousers with professional creases.