Shipping info
Lissaire shipping and delivery
Orders usually ship within a 24 hours (Monday to Friday). After that, delivery to a US address takes about 5 to 8 days with Standard Shipping.
US delivery
Standard Shipping to a US address takes about 5 to 8 days after your order ships.
Express Shipping takes about 3 to 5 days after it ships.
When it ships
Orders usually ship within 24 hours (Monday to Friday).
We email you a tracking number when your order ships.
Shipping cost
Standard Shipping to a US address costs $9.99
Express Shipping costs $19.99.
Tracking on every order. You can follow your package on our Track Your Order page.
Delivery times
How long does delivery take?
These times count from the day your order ships. They are estimates, and checkout shows the estimate for your address.
| Where you live | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 5 to 8 days | 3 to 5 days |
| United Kingdom and Australia | 5 to 12 days | 4 to 8 days |
| All other countries | 8 to 15 days | 6 to 12 days |
An order that ships from another country passes customs (the border check for packages). It usually needs the longer time shown here, and sometimes more.
After you order
What happens after you order
- You place your order
We send you an order confirmation by email. It has your order number.
- We ship it
We usually need 24 hours to send it, or longer in busy periods. Then we email you a tracking number.
- It arrives
With Standard Shipping, delivery to a US address takes about 5 to 8 days from the day your order ships.
So a US order usually arrives within 6 to 9 days after you order. Some take longer.
Questions
Shipping questions
Before you order
How much does shipping cost?
For a US address, Standard Shipping costs $9.99 and Express Shipping costs $19.99. In other countries the price is about the same, and checkout shows it before you pay.
Where does my order ship from?
We ship from warehouses in North America, the United Kingdom and East Asia. We choose the warehouse by where you live and by what is in stock.
So an order to a US address can also ship from another country.
Which countries do you ship to?
We deliver to most countries, including the United States, Canada, the United Kingdom and Australia. Checkout shows whether we deliver to your address.
We do not ship to these 54 countries:
- Afghanistan
- Angola
- Argentina
- Armenia
- Azerbaijan
- Barbados
- Bhutan
- Botswana
- Brunei
- Cameroon
- Cuba
- Curaçao
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- French Polynesia
- Georgia (the country)
- Gibraltar
- Guadeloupe
- Guernsey
- Honduras
- Iceland
- Iran
- Iraq
- Isle of Man
- Israel
- Jersey
- Kosovo
- Lebanon
- Libya
- Maldives
- Mali
- Martinique
- Mauritius
- Moldova
- Mongolia
- Montenegro
- Nepal
- Niger
- North Korea
- North Macedonia
- Panama
- Republic of the Congo
- Rwanda
- Serbia
- Somalia
- South Africa
- Sri Lanka
- Sudan
- Syria
- Tanzania
- Venezuela
- Yemen
Do I have to pay import duties when my package arrives?
Usually not. For most countries, the total you pay at checkout already includes taxes and import duties (taxes on goods from another country).
If a delivery company asks you for money, email Info@Lissaire.com before you pay, and we resolve it with them.
Who pays for shipping if I send it back?
You pay for the return shipping. If the return crosses a border, you also pay any customs fees for it.
Email Info@Lissaire.com first. We reply with the return address, which can be in another country. Send the package with a tracking number. The rules are in our Return & Refund Policy.
After you order
How do I track my order?
When your order ships, we email you a tracking number and the name of the delivery company. Type the number on our Track Your Order page, or use your order number and email address there.
It can take up to 48 hours before the page shows anything.
Track your orderMy order is late, or the tracking has stopped. What should I do?
Email Info@Lissaire.com with your order number. Do this if the tracking has not changed for more than 7 days, or if your order is later than the delivery times on this page. We check with the delivery company and tell you what we find.
A few days with no change is normal while a package goes through customs or moves to another delivery company.
What if my package is lost or arrives damaged?
Email Info@Lissaire.com with your order number as soon as you can. If the package or the ironing machine is damaged, add photos or a short video.
We check with the delivery company and send you a solution.
Can I change my address or cancel my order?
Yes, if your order has not shipped yet. Email Info@Lissaire.com with your order number as soon as you can. We can then change the address, or cancel the order and refund your payment.
After an order ships we cannot do either. You can still send it back within 60 days of delivery.
What if my package is sent back to you?
This can happen when a package waits at a pickup point (a place where the delivery company holds packages) and nobody picks it up.
If we then refund the order, we may keep $15 of the refund (or the same amount in your currency) for the trip back. If you want it sent again, you pay for shipping again.
Help
Need help with an order?
Email Info@Lissaire.com with your order number. We answer emails within 24 hours on weekdays. We do not have a phone line.
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